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FAQs

THE BETTER YOU CARE FOR YOUR SILK, THE BETTER IT WILL CARE FOR YOU. 

DREAMSILK SLEEP MASK & PILLOWCASE

For Longevity - We Recommend Hand Wash with Cold Water Only | Use Ph Neutral Liquid Detergent | Hang To Dry

For Convenience - 

  • PH neutral liquid detergent 
  • Machine wash delicate 30°C (86°F) (delicates wash bag)
  • Hand wash 30°C (86°F)
  • Dry clean
  • No trichloroethylene
  • Iron low heat
  • Steam or dry
  • Do not bleach
  • Do not tumble dry

Traditionally, silk is hand wash and dry clean only. Ours are of the highest quality so they are machine washable, but they are still silk and need as much care as we can give them.

ALWAYS use a ph neutral liquid detergent and/or fabric softener. Silk is a natural fibre and washing in a solution that’s too acidic or alkaline can cause the silk to harden in a single wash. If you can't find a detergent that specifies ph level then just go for one that specifies silk. Do not use bleach products.

Another important factor is water temperature. Even just slightly above 30 degrees Centigrade or 85 degrees Fahrenheit can change silk dramatically. The safest method if your machine doesn't specify exact heat settings is either cold or just one level above cold.

A delicates bag is optional, depending on your washing machine and whether or not it tends to grab items and tear them. 

If you wish to maximise the life of your sleep mask & pillowcase, hand washing is the ultimate method.

The gentler you wash your DREAMSILK, the longer it will keep its sheen. The shinier it is, the better it will 'slip', which is one of the benefits to its health and beauty qualities.

The same goes for drying your pillowcase, do not place in tumble dryer.

In other words, the better you care for your DREAMSILK, the better it will care for you.

RETURNS

We Are Yet To Have A Single Customer Return DREAMSILK Sleep Mask, Because We Know How Transformational  They Are For Your Sleep

However, If You Aren't 100% Over The Moon With Your DREAMSILK Silk Sleep Mask, We Will Give You A 100% Refund As Well As Cover The Cost Of Your Return Shipping. 

Your Refund Must Be Processed Within 60 Days Of Receiving Your Order.

Email Us At Sales@Dreamsilk.Io With Your Order Number To Initiate Your Return And Then Please Post Your Sleep Mask To:

DREAMSILK 
23 Chapel Lane 
Wilmslow 
Cheshire 
SK9 5HW 

We Will Then Refund Your Order When We Receive It. Please Email Your Postage Receipt And We Will Cover The Cost Of Your Shipping.

3 Year Quality Guarantee - DREAMSILK Promise

All Of Your DREAMSILK Products Come With A Complimentary 3 Year Quality Guarantee, Backed By Our Promise:

"THE BETTER YOU CARE FOR YOUR SILK, THE BETTER IT WILL CARE FOR YOU."

If Your Sleep Mask Starts To Detiorate In Quality For Whatever Reason, Return Your DREAMSILK Sleep Mask To Us And We Will Send You Out A FREE New Sleep Mask.

Return Addres:
DREAMSILK
23 Chapel Lane
Wilmslow
Cheshire
SK9 5HW 

Please Ensure To Follow The Silk Care Instructions In This FAQs Section As Silk Is A Sensitive Material.

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