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DREAMSILK Returns instruction

FREE 10 Year Quality Guarantee - Your beauty sleep quality and well-being will be massively enhanced or we promise you all your money back.

FREE Returns - You can return any item purchased on DREAMSILK™ up to 100 days after the delivery date. DREAMSILK™ will cover your return shipping.

With over 2,000+ orders, we have seen less than 0.5% customers return their orders, that's how we know they are transformational for your sleep!

To initiate a return, e-mail sales@dreamsilk.io from the email address you ordered from, quoting your name, order number and reason for return.

Let us know if you would like to swap your return for any other colours, sizes or products? We will send these back out for free.

If you have a printer at home we can send you a fully tracked Royal Mail returns label. If not, we will reimnurse your postage cost up to £5, if postage will be more than £5 we will order collection for you.

Email us your postage receipt or add this to your return parcel and we will reimburse you for postage up to £5, in addition to your delivery postage. 

If you chose to exchange, we will send your product straight back out.

If you chose a full return, we will fully reimburse your account for the products you returned within 2 days of receiving your order for the returned item value + postage.

Please send your parcel to:

 

Parry Bros Ltd

Regus

3000 Aviator Way

Manchester Business Park

Greater Manchester

M22 5TG

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