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DREAMSILK Delivery Policy

All of our silk is kept in house and we promise 24 hour despatch or sooner for all of your orders. Your silk will only be shipped by our globally trusted courier partners from just next to Manchester Airport, UK, to ensure the speediest delivery times for you.

All UK orders will be posted by Royal Mail with 1st class delivery FREE on all orders over £35, meaning you will receive your order within 1-2 days. Our UK customers also have the more secure options of special & tracked delivery as well as the more economical 2nd class delivery, all through Royal Mail.

International customers have a premium option, DHL Express, and economical option available to them, DHL Global Mail. DHL Express can ship to the US and Western Europe in 2-3 days. All major international destinations will be delivered within 1-6 days. This service costs £20 which is just a pass through cost.


Service Summary

United Kingdom Delivery Times

Royal Mail
Royal Mail Special Delivery & Tracked 24: 1 day
Royal Mail 1st Class: 1-2 days
Royal Mail 2nd Class: 3-4 days

International Delivery Times

DHL Express
US & Western Europe: 1-3 days
All Major International Destinations: 1-6 days

DHL Global Mail
Germany: 3-5 days
Europe: 4-7 days
USA & Canada: 7-21 days
Rest of World: 12-21 days

Pillowcases, pyjamas and orders over £40 will be delivered in a FREE luxury gift box. All other orders will be delivered in our branded DREAMSILK™ envelopes.

We will be responsible for your product until you receive it and we are always on hand to help with delivery issues. If you have any queries with delivery then Send us an email - sales@dreamsilk.io or phone +44 161 818 2030

We have just launched our delivery review process to make sure it is best in class - feedback on our delivery process can be seen here:

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