The Only Silk In The World With A Lifetime Quality Guarantee
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Lifetime Quality Guarantee
★ ★ ★ ★ ★ 5.0
100% NO-RISK MONEY-BACK GUARANTEE
100 NIGHT FREE TRIAL - FREE RETURNS
LIFETIME QUALITY GUARANTEE
Frequently Asked Questions
How do you ship your product?
Shipping is FREE.
We ship all of our pillowcases in a luxury black durable cardboard box with a foil-pressed logo on the lid. Each box includes product care instructions.
The courier service you will receive is Royal Mail 1st Class FREE with ALL orders over £35, or else Royal Mail 2nd Class, dispatched SAME DAY if before 11:30pm. Usually delivered within 48 hours.
Where are the orders shipped from?
Our fulfilment centre in Bristol, UK with team members working around the clock to ensure fast delivery times. Always Royal Mail with free 1st class over £35 spends meaning most orders are received with Next Day Delivery or at most 48 hours.
What is your returns policy?
You have 100 nights to return your product in the original packaging if you decide it's not for you. We will issue you a full refund once we receive your product.
We have received less than 10 returns from our customers for silk pillowcases, they love their silk sleep so much!
How long does shipping take?
We ship all of our orders via Royal Mail from Bristol, UK, with team members working around the clock to ensure fast delivery times. Most of our orders are received by the next day if ordered before 11:30pm, or within 48 hours at the most.
What size is the pillowcase?
Our pillowcases come in 50*75cm size which is the standard size in the UK, and 51*91cm queen size.
The material is 19 momme mulberry silk to ensure the most premium quality for your beauty sleep.
What is your warranty policy?
All of our silk products come with a complimentary lifetime quality guarantee to cover your silk against any damage or general wear and tear. This is automatically activated as soon as you checkout.
We will repair or replace any silk which is damaged through wear and tear, and pay for return postage because we are that confident in the quality of our silk.
Our silk is made to last.
We advise you to only hand wash your silk but detailed washing instructions can be found in your box and on our website: https://dreamsilk.io/pages/faqs
How many colours does your product have?
Our Silk pillowcases currently come in white, beige, black, silver, nude and bronze. We are expanding into more colours!
We also stock silk eye masks in Navy Blue, Black, Gold, Champagne, Silver & Seashell Pink.
If you would like to suggest a new colour for any of our products please email email@example.com and we will create it for you!
How many gift boxes are included?
We include one luxury black gift box and one care instruction for each pair of pillowcases, we also include this if you just order one pillowcase.