THE BETTER YOU CARE FOR YOUR SILK, THE BETTER IT WILL CARE FOR YOU.
For Longevity - We Recommend Hand Wash with Cold Water Only | Use Ph Neutral Liquid Detergent | Hang To Dry
For Convenience -
- PH neutral liquid detergent
- Machine wash delicate 30°C (86°F) (delicates wash bag)
- Hand wash 30°C (86°F)
- Dry clean
- No trichloroethylene
- Iron low heat
- Steam or dry
- Do not bleach
- Do not tumble dry
Traditionally, silk is hand wash and dry clean only. Ours are of the highest quality so they are machine washable, but they are still silk and need as much care as we can give them.
ALWAYS use a ph neutral liquid detergent and/or fabric softener. Silk is a natural fibre and washing in a solution that’s too acidic or alkaline can cause the silk to harden in a single wash. If you can't find a detergent that specifies ph level then just go for one that specifies silk. Do not use bleach products.
Another important factor is water temperature. Even just slightly above 30 degrees Centigrade or 85 degrees Fahrenheit can change silk dramatically. The safest method if your machine doesn't specify exact heat settings is either cold or just one level above cold.
A delicates bag is optional, depending on your washing machine and whether or not it tends to grab items and tear them.
If you wish to maximise the life of your sleep mask & pillowcase, hand washing is the ultimate method.
The gentler you wash your DREAMSILK, the longer it will keep its sheen. The shinier it is, the better it will 'slip', which is one of the benefits to its health and beauty qualities.
The same goes for drying your pillowcase, do not place in tumble dryer.
In other words, the better you care for your DREAMSILK, the better it will care for you.
If you aren't 100% over the moon with your DREAMSILK products, we will give you a 100% refund as well as cover the cost of your return shipping.
Your refund must be processed within 100 days of receiving your order.
Email us at firstname.lastname@example.org with your order number to initiate your return and then please post your sleep mask to:
23 Chapel Lane
We Will Then Refund Your Order When We Receive It. Please Email Your Postage Receipt And We Will Cover The Cost Of Your Shipping.
Lifetime Quality Guarantee - DREAMSILK Promise
All of your DREAMSILK products come with a lifetime quality guarantee, backed by our promise:
"the better you care for your silk, the better it will care for you."
If your silk pillowcase, sleep mask or scrunchie rips, breaks or tears for whatever reason, return your silk to us and we will repair or replace your silk until it's like new.
Please notes, this does not cover elastic stretching, as this is to be expected over time.
Ensure to follow the silk care instructions in this FAQs section as silk is a sensitive material.