To initiate a return, e-mail sales@dreamsilk.io from the email address you ordered from, quoting your name, order number and reason for return.

Let us know if you would like to swap your return for any other colours, sizes or products? We will send these back out for free.

If you have a printer at home we can send you a fully tracked Royal Mail returns label. If not, we will reimnurse your postage cost up to £5, if postage will be more than £5 we will order collection for you.

Email us your postage receipt or add this to your return parcel and we will reimburse you for postage up to £5, in addition to your delivery postage. 

If you chose to exchange, we will send your product straight back out.

If you chose a full return, we will fully reimburse your account for the products you returned within 2 days of receiving your order for the returned item value + postage.

Please send your parcel to:

Parry Bros Ltd

23 Chapel Lane

Wilmslow

Cheshire

SK9 5HW