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DREAMSILK SALE 25% OFF STORE WIDE

DREAMSILK SALE Buy 3 Silk Pillowcases For Free Silk Scrunchie & Silk Sleep Mask

FAQs

Frequently Asked Questions

The better you care for your silk, the better it will care for you

Silk Care Instructions

🌟 For Longevity

Hand wash with cold water only using pH neutral liquid detergent, then hang to dry. This is the ultimate method to maximise the life of your silk.

For Convenience

Machine wash on delicates at 30°C (86°F) using a delicates wash bag with pH neutral liquid detergent.

Why our silk is special: Traditionally, silk is hand wash and dry clean only. Our silk is of the highest quality (6A Grade 19 Momme), making it machine washable – but it's still silk and deserves the best care we can give it.

Care Guidelines

  • pH neutral liquid detergent
  • Machine wash delicates 30°C (86°F)
  • Hand wash 30°C (86°F)
  • Dry clean
  • Iron on low heat
  • Steam or dry
  • No trichloroethylene
  • Do not bleach
  • Do not tumble dry
  • Avoid high temperatures

💡 Why pH Neutral Detergent?

Silk is a natural fibre and washing in a solution that's too acidic or alkaline can cause the silk to harden in a single wash. If you can't find a detergent that specifies pH level, simply choose one that's formulated for silk. Never use bleach products.

🌡️ Temperature Matters

Even just slightly above 30°C (86°F) can change silk dramatically. If your machine doesn't specify exact heat settings, use the cold setting or just one level above cold to be safe.

✨ The Secret to Long-Lasting Sheen

The gentler you wash your DREAMSILK, the longer it will keep its beautiful sheen. The shinier it is, the better it will 'slip' – which is one of the key benefits for your hair and skin. A delicates bag is optional, depending on whether your washing machine tends to grab and tear delicate items.

Returns Policy

100-Day Happiness Guarantee

If you aren't 100% over the moon with your DREAMSILK products, we will give you a 100% refund as well as cover the cost of your return shipping.

To initiate your return:

  1. Email us at with your order number
  2. Post your items to the address below
  3. Email your postage receipt and we'll cover your shipping costs
  4. We'll process your refund once we receive your return

Return Address:
DREAMSILK
B-P 6, 1 Watson Street
Manchester
M3 4EP
United Kingdom

Please note: Your refund must be processed within 100 days of receiving your order.

Lifetime Quality Guarantee

The DREAMSILK Promise

All of your DREAMSILK products come with a lifetime quality guarantee, backed by our promise:

"The better you care for your silk, the better it will care for you."

If your silk pillowcase, sleep mask or scrunchie rips, breaks or tears for whatever reason, return your silk to us and we will repair or replace your silk until it's like new.

Please note: This guarantee does not cover elastic stretching, as this is to be expected over time with normal use. Please ensure you follow the silk care instructions above, as silk is a sensitive material.

"The better you care for your DREAMSILK, the better it will care for you."

— DREAMSILK™

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